Frequently Asked Questions
View our frequently asked questions below, then contact us with any further questions!
How much space do I need?
Gateway Climate Storage has many different sizes. The range of sizes can be a bit overwhelming, but rest assured we are here to help. Based on your responses to a few simple questions, our professional and experienced team members can recommend a size to meet your needs and your budget. Contact our office for more information and assistance.
What items are prohibited to store in your facility?
To ensure the safety and health of our customers and employees, the following items are not permitted in our facility: explosives, flammable liquids, toxic materials and perishables. If you have any questions regarding a specific item, please contact us.
When can I move in?
Our customers have the flexibility to select a move-in date that meets their needs and convenience. Use our portal to select and move into a unit today. You have the option to post-date your move in to make the actual moving date a bit smoother.
What is required to rent a storage space?
After you agree to the size and price of the storage unit, our team members will need your personal contact information. Customers are required to sign our rental agreement packet and pay the initial monthly rent, which includes the rent for the first month and a one-time administration fee of $14.00.
Do I need to sign a long-term lease?
No. Our rental agreement is on a month-to-month basis. The need for storage can be unpredictable. Tenants are in control of their move-in and move-out dates. Once you are ready to vacate the unit, schedule your move-out date at least 15 days in advance.
How do I make a payment?
To save you the most money, automatic payment from your credit or debit card is required.
Why should I sign-up for Autopay?
Our automatic payment system is designed to process your rental payment on-time without any worry or concern about our late fees. Also, automatic payment will avoid any monthly processing fees.
When is my bill due?
Your rental payment is due every first of the month. If you signed up for automatic payment, your payment will be deducted on the first of the month.
When can I access my unit?
Office hours are from 8:00am to 5:00pm Monday through Friday, but all tenants can access their unit from 6:00 am to 10:00 pm everyday of the week.
How can I access my unit when the office is closed?
In order to go through our security gates after office hours, you must use your customized security pass code. Your pass code was given at the time of signing our rental agreement. If you do not know your pass code, please refer back to the facility map that was emailed to you, as the code is listed on the upper right-hand corner.
In the event of an unforeseen circumstance, will my items be protected?
Insurance is an optional purchase. Sometimes you are covered with either your home owners or renters insurance policy (please check with your insurance agency). We don't require you to purchase insurance but we do offer it, should you need it. Please be aware of this before you store your belongings.
Is there anything I need to bring when I move in to my unit?
Yes. You are required to bring your own lock for your unit or purchase a lock from us upon moving in, which we will place in the unit before your move-in. Disk locks are most recommended as they are the most secure lock for keeping your valuables safe. Locks with a long shackle (the U-shaped metal piece at the top of the lock) will not fit in our unit doors, as they are not compatible and easier to tamper with.
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.
Can I transfer my items to a smaller or bigger unit?
Yes! To avoid paying for the current and new unit at the same time, the transfer process must be completed on the same day. Similar to our move-in process, you will sign a new rental agreement packet. A $25 transfer fee will be applied in order to generate a new rental agreement.
My promotion or discounted rate has ended. What are my options?
Please contact our manager for assistance. Our manager will customize your options based on your current storage needs and budget.
What are the move-out procedures?
There is a two-step process to successfully move-out of your unit:
- You must give a 10-day written notice in-person or email.
- Check out with the office once all items have been removed from the unit, and the unit has been swept.
Contact Us
At Gateway Climate Storage, you can always depend on us to be a reliable storage solution. We would love to hear from you if you ever have any questions, comments, or feedback.
Fill out the contact form, give us a call, or stop by our facility during business hours.